Customer Support Specialist

Job Summary

A company in the Customer Service industry is looking for a Customer Support Specialist.

Position Responsibilities

• Assist customers via inbound phone calls, emails, and online chats
• Provide delightful customer service through casual, unscripted conversations
• Provide customer feedback and data to internal teams across the company

Qualifications, Training and Education

• 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues
• Has ongoing access to a quiet workspace to conduct professional business
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability