Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist in North America.

Key Responsibilities:

• Deliver comprehensive support to customers with complex issues, questions, and projects
• Maintain proficiency with the company's software applications and corresponding system and software changes
• Provide outstanding customer service and problem-solving skills to ensure high customer satisfaction

Required Qualifications:

• Experience supporting software as a service
• Ability to multitask and balance multiple priorities in a fast-paced environment
• Strong understanding of basic computer functions and ability to train users
• Ability to develop and maintain customer relationships
• Flexibility and resourcefulness as a team player