Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Provide outstanding support to customers through various channels
• Troubleshoot technical issues and escalate bugs to internal teams
• Educate customers on the functionality and use of the company's products

Required Qualifications:

• 1-3 years of experience supporting a software product, preferably SaaS Healthcare
• Excellent troubleshooting and problem-solving skills
• Experience managing cases throughout the entire support lifecycle
• Experience with Zendesk, JIRA, and Confluence
• Ability to work in a hyper-growth environment with shifting priorities