Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Handle inbound customer support requests via text and email
• Oversee dispatch operations and troubleshoot issues
• Build relationships with customers to drive retention

Required Qualifications:

• Previous experience in customer service, operations, or client success
• Highly attuned to customers' needs and can handle tough situations
• Highly effective communicator (both written and verbal)
• Operate with a high degree of ownership and attention to detail
• Excited about the company's mission to build childcare that works for families and caregivers