Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Develop deep knowledge of the company's Fundraising Platform and act as a first responder for incoming requests
• Resolve technical and account issues through online chat and email, and collaborate with internal teams to find solutions
• Contribute to the improvement of support practices and assist in the adoption of the company's platform by nonprofits and donors

Required Qualifications:

• 3+ years of experience in customer support or similar role at an enterprise technology/SaaS provider
• Technical skills and interest in learning about HTML, CSS, APIs, and more
• Fluent English (written and verbal to business level)
• Excellent communication skills, including the ability to communicate professionally at all levels
• Familiarity with or experience using Salesforce Service Cloud (nice to have)