Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Provide phone, email, and text-based support to customers, partners, and users
• Monitor and manage in-progress deliveries, taking corrective action when necessary
• Collaborate with team members from various departments to ensure a seamless delivery experience

Required Qualifications:

• Experience in sales or customer service, preferably in a technology or logistics company
• Comfortable with problem-solving and troubleshooting in a fast-paced environment
• Proactive and adaptable to uncertainty and ambiguity
• Availability to work non-standard shifts, including evenings and weekends
• Fluency in Spanish is a plus