Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Resolve customer issues and requests, focusing on escalation process and adherence
• Document work in ticketing system and provide superior customer service
• Assist with troubleshooting hardware and software issues and provide training as needed

Required Qualifications:

• 2-5 years' experience in fast-paced customer service environment
• Experience troubleshooting mobile solutions and healthcare technology
• Flexible working schedule and strong organizational skills
• Ability to work independently and establish productive relationships
• Strong computer skills and ability to troubleshoot complex computer issues