Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Investigate and resolve complex customer issues in a timely and efficient manner
• Collaborate with cross-functional teams to address customer needs and provide timely solutions
• Gather customer feedback to identify trends and provide insights to improve the overall customer experience

Required Qualifications:

• 3+ years experience in Customer Support
• 1+ years experience with Payer Enrollment, Licensing, or Credentialing
• Proficient in using GSuites tools including GSheets, GDocs, and GMail
• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
• Must be able to work collaboratively in a team-oriented environment and foster good working relationships