Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Speak with customers to troubleshoot problems with their accounts and provide support for software products
• Assist the Sales team by speaking to leads about the benefits and features of the company's products
• Write articles for the help center on product usage and troubleshooting

Required Qualifications:

• 3+ years of experience in a Customer Support role for a SaaS company
• Experience using customer support software for live chat, phone, and email support
• Legal industry experience preferred, but not required
• Tech-savvy and comfortable learning new technologies
• Interest in learning about the law and understanding the needs of attorneys
• Able to work EST & CST timezones