Customer Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 22, 2023

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Specialist (CSS) - P2.

Key Responsibilities:

Provide end-user product and technical support via telephone and email
Define, diagnose, and troubleshoot customer product problems
Proactively monitor automotive portals, client websites, and internal site testing to interrogate data before it is sent to the customer site

Required Qualifications:

Demonstrable experience in the dealer/automotive industry
Have worked in customer support industry
Post-secondary education in the IT field or equivalent
Familiarity with Windows operating systems and MS Office tools
Software experience in Windows environments and knowledge of Salesforce CRM, Jira ticketing system or equivalent

COMPLETE JOB DESCRIPTION

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Job is Expired

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