Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist with 2+ years of experience for a remote contract position.

Responsibilities:

• Provide top-tier customer support through various channels, ensuring prompt and accurate resolution of inquiries, issues, and concerns
• Handle escalated and complex customer cases with professionalism, empathy, and problem-solving skills
• Collaborate with cross-functional teams to relay customer feedback, identify trends, and contribute to product/service improvements

Qualifications:

• 2+ years of experience in a customer support role
• Proven track record of effectively handling complex customer inquiries and providing satisfactory resolutions
• Proficiency in using customer support software, ticketing systems, and communication tools
• Ability to work independently and collaboratively within a fast-paced team environment
• Ability to think creatively and adapt to evolving situations