Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Answer incoming phone calls and emails from new customers, providing information about products and taking orders
• Create new sales orders and quotes, demonstrating attention to detail and knowledge of sales policies
• Assist with miscellaneous projects and tasks within Customer Support, supporting company goals and teammates

Qualifications:

• 1-2 years of experience in customer service, administration, or order entry
• Proficiency with MS Office applications and experience with CRM and ERP systems (Salesforce and NetSuite preferred)
• Strong interpersonal skills and ability to adapt to changes quickly
• Comfortable learning new technology, highly organized, and detail oriented
• Self-starter who can prioritize multiple tasks