Customer Support Specialist - Gujarati
Job Summary
Fluently bilingual in English and Gujarati, the full-time Customer Support Specialist - Gujarati will manage complex customer cases through various communication channels, ensuring customer satisfaction and fostering strong relationships within the hospitality technology sector.
Key responsibilities
- Handle complex customer cases via phone, email, chat, and video, resolving issues beyond standard support
- Work consultatively with customers to enhance their use of the platform, identifying gaps and opportunities for improvement
- Utilize AI to identify case resolution patterns and develop knowledge base content for team-wide adoption
Required qualifications
- Experience in a technical customer support role, preferably in SaaS or hospitality technology
- Strong analytical skills to address complex, escalated cases and identify root issues
- Fluency in English and Gujarati (written and spoken)
- Availability for shift work, including weekends and bank holidays
- AI Fluency Level 3, with experience redesigning support workflows using AI
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,966 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
