Customer Support Specialist II

Job Summary

A company is looking for a Customer Support Specialist II responsible for providing customer service to providers and the inside sales team.

Key Responsibilities

• Answer incoming calls and place outbound calls as necessary
• Investigate and resolve issues for providers and internal customers while managing customer complaints
• Work cross-functionally to support various teams and document process improvements

Required Qualifications

• High School Diploma or GED
• 3+ years of customer service experience in a contact center, preferably in healthcare
• 3+ years of experience in a sales or customer service environment
• Must be 18 years of age or older and authorized to work in the country
• Demonstrated ability to perform essential duties of the position