Customer Support Specialist II

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Fri, Mar 27, 2026

This job expires in: 1 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Omnichannel Customer Support Specialist II.

Key Responsibilities

Provide empathetic and solution-oriented support to clients and providers through email, chat, and phone
Troubleshoot platform issues and facilitate communication between clients and providers
Advocate for payers and clients by identifying friction in customer experience and proposing improvements

Required Qualifications

Passion for creating exceptional customer experiences
Ability to thrive in a dynamic and evolving environment
Proven ability to handle high volumes of customer interactions with empathy
Understanding of active listening techniques
Familiarity with technology and standard troubleshooting procedures

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