Customer Support Specialist III

Job Summary

A company is looking for a Customer Support Specialist III (Account Management).

Key Responsibilities

• Communicate with clients to understand and address their needs
• Build strong client relationships to maintain and acquire customers
• Collaborate with internal departments to fulfill customer requests and resolve complaints

Required Qualifications

• 2+ years of experience in a contact center environment
• Experience supporting software as a service, particularly in financial contexts
• Ability to maintain composure under pressure
• Excellent multi-tasking and time management skills
• High-speed internet access and a compliant workspace for remote work