Customer Support Specialist III

Job Summary

A company is looking for a Customer Support Specialist III to join their Support organization.

Key Responsibilities

• Manage a portfolio of cases and inbound interactions, serving as the primary contact for crew members and client users
• Diagnose and troubleshoot product behaviors and production workflows, providing solutions and workarounds
• Collaborate with cross-functional teams to resolve customer issues and contribute to operational excellence through documentation and process improvement

Required Qualifications

• 2+ years of experience in customer support, technical support, or an administrative role in film and television production or B2B SaaS
• Strong knowledge of Film & Television production workflows; experience in Production Accounting or payroll is highly valued
• Proven ability to manage a case queue, multitask, and prioritize effectively in a fast-paced environment
• Familiarity with tools such as Salesforce, Linear, PagerDuty, Slack, and Notion
• Experience collaborating cross-functionally and a genuine enjoyment of working with others to achieve shared outcomes