Customer Support Specialist (Japanese)

Job Summary

A company is looking for a Customer Support Specialist (Japanese - Keigo Speaker).

Key Responsibilities

• Handle customer support tickets via email and phone, providing empathetic and professional responses
• Troubleshoot technical issues and offer solutions or workarounds for users
• Review courses for compliance and quality on the Partner's Platform

Required Qualifications

• 1+ years of experience in customer support for Japanese businesses
• Knowledge and experience in using Honorific Japanese (Keigo)
• Strong technical proficiency with web, computers, and smartphones
• Flexibility with work schedules and the ability to work without micromanagement
• Experience with CRMs and bug-tracking tools is a plus