Customer Support Specialist - Nutrition

Job Summary

A company is looking for a Customer Support Specialist - Nutrition (Italian).

Key Responsibilities

• Manage daily customer support operations across various channels, ensuring high service quality
• Handle operational and logistics-related inquiries while monitoring performance metrics
• Identify recurring issues and suggest operational improvements to enhance efficiency

Required Qualifications

• Minimum 1 year of professional experience in Customer Support, preferably in the Supplement or Nutrition industry
• Strong understanding of customer support workflows and ticketing systems
• Experience with KPIs such as CSAT, response times, and ticket volume targets
• Proficient in Italian and good English language skills; German is strongly desired
• Ability to proactively identify issues and contribute to ticket volume reduction