Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor who thrives in a fast-paced, results-oriented environment and is passionate about delivering exceptional service.

Key Responsibilities

• Collaborating with leadership to design and refine departmental standards and processes for performance and customer satisfaction
• Overseeing the post-purchase customer journey and ensuring consistent execution of support processes
• Monitoring customer interactions across multiple channels to ensure quality and brand alignment

Required Qualifications

• 2+ years of experience in a high-volume contact center, preferably in a supervisory role within e-commerce
• Proven leadership and people management abilities with a track record of coaching remote teams
• Self-starter comfortable working independently in a remote setting
• Tech-savvy with experience using digital tools and platforms like Google Workspace and Slack
• Analytical skills with experience in data analysis tools preferred