Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor.

Key Responsibilities

• Lead, coach, and mentor a team of customer support professionals
• Manage workflow and escalations, resolving complex customer issues
• Analyze support data to optimize staffing and enhance customer satisfaction

Required Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of customer service experience with direct customer contact
• Proficient in Microsoft Office and Salesforce CRM
• Skilled at interpreting policies, technical documentation, and reports
• Leadership experience with a focus on motivating teams