Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Team Supervisor - Calendar.

Key Responsibilities

• Drive team quality and performance by maintaining high standards across customer communication channels and providing coaching to agents
• Oversee quality assurance for Zendesk tickets, live chat, and social media responses, using insights to enhance training and workflows
• Lead the hiring, onboarding, and training process for new agents, ensuring they are supported and set up for success

Required Qualifications

• 3+ years of experience in customer support with leadership or supervisory experience
• Experience with CRM support platforms such as Zendesk
• Experience providing direct support to customers via social media platforms
• Proven ability to coach and support team members in a fast-paced environment
• Highly organized and self-motivated with the ability to manage multiple priorities