Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor.

Key Responsibilities

• Oversee day-to-day operations and management of Customer Care staff and Call Center functions
• Coach agents on performance, conduct training, and facilitate team meetings
• Handle escalated customer issues and analyze daily call result reports

Required Qualifications

• 2-3 years of customer service experience, preferably in a Call Center environment
• Experience driving metric results for a team
• Working knowledge of internal CRMs and Salesforce
• Bachelor's degree preferred
• Reliable home internet and dedicated workspace for confidentiality