Customer Support Supervisor

Job Summary

Leading a dynamic Customer Support team, the full-time Customer Support Supervisor will oversee daily operations, coach team members, and ensure exceptional client support experiences in a remote setting.

Key responsibilities:

• Lead, coach, and develop a team of Customer Support Specialists to deliver high-quality service
• Monitor support metrics to maintain team performance and ensure SLAs are met across all communication channels
• Handle customer escalations and collaborate with cross-functional teams to drive resolution and improve support processes

Required qualifications:

• 5+ years of experience in a high-volume customer support or technical support environment within the automotive industry
• 2+ years of previous leadership or supervisory experience in a scaling organization
• Strong written and verbal communication skills for professional client interactions
• Excellent problem-solving and conflict-resolution abilities
• Highly organized with the ability to manage competing priorities in a fast-paced environment