Customer Support Supervisor

Job Summary

Overseeing a provider-facing support team, the full-time remote Customer Support Supervisor will manage daily operations, ensuring timely and professional service delivery to healthcare providers while driving service excellence and operational performance.

Key responsibilities

• Supervise, coach, and develop Provider Support Representatives while monitoring performance and service standards
• Oversee provider scheduling support activities and ensure effective resolution of provider inquiries and technical issues
• Serve as the primary escalation point for complex provider concerns, coordinating resolution across various teams

Required qualifications

• Bachelor's degree preferred or equivalent experience
• 2-5+ years of customer support experience, preferably in healthcare or telehealth
• 1+ year of team lead or supervisory experience required
• Knowledge of HIPAA and healthcare privacy regulations
• Experience with CRM and support platforms (e.g., Zendesk, Salesforce)