Customer Support Supervisor
Job Summary
Seeking a full-time remote Customer Support Supervisor, the ideal candidate will lead a dedicated team in managing customer inquiries and resolving issues while driving a world-class service experience.
Key responsibilities:
- Lead a team responsible for responding to customer inquiries and resolving customer issues
- Establish and manage key performance indicators (KPIs) for the team, ensuring accountability for meeting department goals
- Partner across various departments to resolve escalated customer issues and enhance the customer experience
Required qualifications:
- Bachelor's degree or equivalent work experience required
- 5+ years of customer service/contact center experience
- 1+ year of leadership experience in a customer support environment
- Proficient in computer and technical skills, including Google Drive and reporting tools
- Familiarity with Five9 or similar contact center software is preferred
Complete Job Description
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