Customer Support Supervisor
Job Summary
Seeking an experienced Customer Support Supervisor, the full-time remote position will manage daily operations, coach team members, and resolve complex customer issues in a high-volume service environment.
Key responsibilities:
- Lead and support daily customer service operations to meet productivity and performance expectations
- Coach and develop customer support representatives through feedback and training initiatives
- Monitor service trends and interactions to identify issues and opportunities for improvement
Required qualifications:
- Four or more years of experience in customer service or support roles
- Two or more years of leadership experience managing customer service employees
- Experience in monitoring employee performance and service metrics
- Strong analytical and organizational skills with the ability to manage multiple priorities
- Bachelor's degree or equivalent combination of education and relevant experience; business management experience preferred
Complete Job Description
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