Customer Support Task Author

Job Summary

To shape the future of AI, the freelance Customer Support Task Author will design and calibrate realistic support triage tasks remotely, focusing on ticket management, account configuration, and escalation decision-making, with a commitment of 10-40 hours per week.

Key Responsibilities

• Author realistic support task prompts, including issue triage and escalation decisions
• Write scoring rubrics that define correct routing and resolution paths
• Set up task environments that replicate genuine support scenarios

Required Qualifications

• Experienced support engineer or customer success professional with hands-on product support experience
• Deep familiarity with product failure modes and support tooling
• Ability to reason through ambiguous support scenarios
• Comfortable defining verifiable correctness criteria for support decisions
• Strong written communication skills for precise task and rubric creation