Customer Support Task Author

Job Summary

To contribute to impactful AI research, the freelance Customer Support Task Author will design and calibrate realistic support triage tasks remotely, focusing on ticket management, account configuration, and decision-making processes.

Key Responsibilities

• Author realistic support task prompts, including customer issue triage and escalation decisions
• Write scoring rubrics that define correct routing decisions and resolution paths
• Calibrate task difficulty by adjusting ticket ambiguity and account configuration complexity

Required Qualifications

• Experienced support engineer or customer success professional with hands-on product support experience
• Deep familiarity with product failure modes, escalation paths, and support tooling
• Ability to reason through ambiguous support scenarios and articulate correct routing decisions
• Comfortable defining verifiable correctness criteria for resolution or escalation decisions
• Strong written communication skills for precise task and rubric creation