Customer Support Task Author

Job Summary

To contribute to advanced AI development, the freelance Customer Support Task Author will design and calibrate realistic support triage tasks, including issue resolution and escalation decisions, in a fully remote capacity with flexible hours ranging from 10 to 40 per week.

Key Responsibilities

• Author realistic support task prompts covering customer issue triage, account checks, and escalation decisions
• Write scoring rubrics that define correct routing decisions and resolution paths in objectively checkable terms
• Calibrate task difficulty by adjusting ticket ambiguity and account configuration complexity to appropriately challenge AI models

Required Qualifications

• Experienced support engineer, technical support specialist, or customer success engineer with hands-on product support experience
• Deep familiarity with product failure modes, escalation paths, and support tooling
• Ability to reason through ambiguous support scenarios and articulate correct routing decisions
• Comfortable defining verifiable correctness criteria for resolution or escalation decisions
• Strong written communication skills; tasks and rubrics must be precise and evaluable without interpretation