Customer Support Team Lead

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, May 12, 2025

Job Summary

A company is looking for a Customer Support & Onboarding Team Lead.

Key Responsibilities
  • Oversee and manage a team of customer support and onboarding representatives
  • Handle escalated customer complaints and issues
  • Collaborate with other departments to ensure a consistent and high-quality customer experience
Required Qualifications
  • 3-5 years previous customer-facing experience
  • 2 years of leadership experience
  • Experience with Salesforce Service Cloud is preferred
  • Previous experience in a SaaS environment
  • Experience working with healthcare practice management or payment processing solutions is a plus

COMPLETE JOB DESCRIPTION

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