Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead.

Key Responsibilities

• Manage daily operations of the Technical Support Team, including mentoring and training staff
• Handle technical escalations and provide direct end-user support
• Track and report on team performance metrics and support cross-functional collaboration

Required Qualifications

• Associate or bachelor's degree in business, management, or similar; highly preferred
• Minimum 5+ years of experience in a technical support role, with at least 2 years in a management position; required
• Proficient in using common support tools and platforms, including Zendesk; required
• Experience with MongoDB, Jira, and Confluence preferred
• Familiarity with API troubleshooting and configurations such as Auth0 and SSO