Customer Support Team Lead

Job Summary

A company is looking for a Customer Team Lead (Temporary).

Key Responsibilities

• Lead and coach a team of Customer Support Specialists to meet performance, quality, and compliance goals
• Manage attendance, schedule adherence, and real-time team performance while overseeing escalated cases
• Collaborate with internal teams to implement process improvements and ensure compliance with partner policies

Required Qualifications

• 2-4 years of BPO experience, with at least 2 years in a leadership, supervisory, or SME capacity
• Experience supporting healthcare, medical device, or technical accounts is preferred
• Strong understanding of quality assurance and performance management
• Proficiency in reporting and CRM tools
• Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment