Customer Support Team Lead

Job Summary

A company is looking for a Team Lead, Customer Support.

Key Responsibilities

• Guide and mentor customer support team members towards achieving operational goals
• Ensure customer complaints are resolved professionally and monitor customer support effectiveness
• Collaborate with other departments to discuss issues, process improvements, and staffing procedures

Required Qualifications

• Experience in setting clear deliverables and improving Customer Success Metrics
• Ability to inspire team members and manage hybrid or fully remote teams
• Great organizational and time-management skills
• Project management experience and ability to apply continuous improvement to customer service processes
• Experience leading teams of 10+ people is a plus