Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead to provide high-level support and mentor a team in a remote environment.

Key Responsibilities

• Respond to and resolve customer queries across various channels while managing service delivery and customer satisfaction
• Increase customer satisfaction by providing exceptional support and handling escalations effectively
• Mentor team members, facilitate onboarding, and contribute to team development and knowledge sharing

Required Qualifications

• 3+ years of experience in online customer support for a SaaS product
• Experience in mentoring peers or leading small teams in a digital support environment
• Knowledge of HTML, CSS, JavaScript, and experience with browser developer tools
• Experience with APIs and providing support on API-related queries
• Proficient in English with a positive attitude towards supporting and nurturing others