Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead.

Key Responsibilities

• Oversee daily operations of the Customer Support team to ensure high service standards
• Provide support and guidance to team members while conducting coaching sessions to enhance performance
• Analyze customer feedback and support data to identify trends and implement improvements

Required Qualifications

• Proven experience in customer support or team management with a focus on customer satisfaction
• Proficiency with customer support platforms such as Zendesk or Shipstation
• Ability to analyze data and identify trends for process improvement
• Strong leadership skills
• Excellent English skills (B2-C1)