Customer Support Team Lead

Job Summary

Leading a remote customer support team, the full-time Customer Support Team Lead will guide team members towards operational goals, ensure high levels of customer satisfaction, and collaborate with cross-functional departments to enhance service delivery.

Key responsibilities

• Guide and mentor customer support team members to achieve operational goals
• Ensure effective communication and problem-solving skills within the team to enhance customer satisfaction
• Monitor business metrics and implement improvements to elevate the overall customer experience

Required qualifications

• Experience in setting clear deliverables and improving Customer Success Metrics
• Track record of managing hybrid or fully remote teams
• Strong project management experience with a focus on continuous improvement
• Proven ability to lead teams through ambiguity and rapid change
• Experience working with evolving or early-stage products or services is highly desirable