Customer Support Team Lead
Job Summary
Providing daily leadership and support in a remote environment, the full-time Customer Support Team Lead will guide customer service representatives, assist with complex inquiries, and monitor performance metrics to enhance service quality and productivity.
Key responsibilities
- Provide coaching and guidance to customer service representatives to meet performance and service expectations
- Assist with complex customer inquiries and escalations, ensuring timely and accurate support
- Monitor performance indicators to identify opportunities for improvement in service delivery
Required qualifications
- Three or more years of experience in customer service or contact center operations, preferably in healthcare or related fields
- Previous experience in a leadership role such as Team Lead or Senior Representative
- Familiarity with performance metrics and quality standards in a customer service environment
- Ability to work independently and prioritize multiple responsibilities in a remote setting
- Strong coaching and conflict-resolution skills
Complete Job Description
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