Customer Support Team Lead
Job Summary
Leading a technical support team remotely, the full-time Customer Support Team Lead will mentor team members, manage support queues, and engage directly with customers to resolve technical issues and enhance service quality.
Key responsibilities
- Lead, inspire, and mentor a large technical support team while fostering a collegial and results-driven work environment
- Monitor and manage support queues to meet key performance indicators and assist with reporting customer service metrics
- Respond to technical troubleshooting sessions with customers and manage support tickets utilizing Salesforce
Required qualifications
- At least 3 years of experience in Technical/Customer Support environments
- 1+ year of experience in a leadership role managing teams
- Bachelor's degree or equivalent education and/or work experience
- Knowledge of common network services and experience with Microsoft Windows platforms
- Experience in a 24/7/365 work schedule environment
Complete Job Description
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