Customer Support Team Leader

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Dec 12, 2025

This job expires in: 17 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Team Leader.

Key Responsibilities

Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion
Manage team operations, including attendance, scheduling, and performance monitoring
Collaborate with cross-functional teams to improve processes and enhance customer experience

Required Qualifications

1+ year of experience managing a team in a Support organization
3+ years of overall experience in Customer Support
Analytical mindset with experience in data reporting and insights generation
Experience with Support tools like HubSpot or similar is a plus
Telecom or tech support experience is a plus

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...