Customer Support Team Leader

Job Summary

Driving team performance and member satisfaction, the full-time remote Customer Support Team Leader will coach Operations Associates, oversee support volume, and implement process improvements to enhance customer experience.

Key responsibilities

• Support team members' growth through coaching and career development
• Oversee incoming support volume and ensure timely responses to customer inquiries
• Identify and champion process improvements to enhance the overall customer experience

Required qualifications

• 3+ years of experience in customer service or a closely related field
• Demonstrated leadership experience managing a team of five or more direct reports
• Background in a B2C technology company preferred
• Familiarity with Looker or similar data reporting tools
• Experience using Intercom is a plus