Customer Support Technician

Job Summary

A company is looking for a Customer Support Technician II, an entry-level technical support role focused on assisting customers with SaaS platforms.

Key Responsibilities

• Respond to customer support requests and diagnose common technical issues
• Accurately classify, document, and escalate support requests as needed
• Contribute to internal documentation and maintain organized support tickets

Required Qualifications

• 2-4 years of experience in technical support, SaaS support, or IT helpdesk
• Comfort working in ticketing systems and real-time support environments
• Ability to quickly learn technical products and workflows
• Basic familiarity with software troubleshooting and data concepts is preferred
• Experience in the Underground Infrastructure Industry is a plus