Customer Support Technician

Job Summary

A company is looking for a Customer Support Technician II.

Key Responsibilities

• Respond to customer support requests and diagnose common technical issues
• Classify and document incoming support requests, escalating complex issues as necessary
• Contribute to internal documentation and maintain organized support tickets

Required Qualifications

• 2-4 years of experience in technical support, SaaS support, or IT helpdesk
• Comfort with ticketing systems and real-time support environments
• Ability to learn technical products and workflows quickly
• Basic familiarity with software troubleshooting and data concepts is preferred
• Experience with ticketing platforms such as Pylon, Zendesk, or Jira is advantageous