Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide effective customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Experience in a real-time customer support center, preferably in B2B services
• Confidence in learning about various technology applications and software
• Experience with case management systems such as Salesforce or Jira