Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician - Accounting.

Key Responsibilities

• Answer real-time customer inquiries related to accounting software applications via phone, email, or chat
• Triage and troubleshoot customer problems to understand and document issues
• Provide effective customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

• 1+ years of customer service experience
• Experience with accounting software or traditional accounting processes
• Experience in a real-time customer support center, preferably in business-to-business services or technology
• Confidence in interacting with various technology applications and software
• Experience with case management systems such as Salesforce, Freshdesk, or Jira