Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide effective customer service and escalate unresolved issues to the appropriate support level

Required Qualifications, Training, and Education

• 1+ years of customer service experience
• Experience in a real-time customer support center, preferably in business-to-business services
• Confidence in interacting with various technology applications and software
• Familiarity with case management systems such as Salesforce, Freshdesk, or Jira
• Passion for problem-solving and providing high-level customer care