Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems, documenting the nature of issues
• Provide professional customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

• 1+ year of customer service experience
• Experience in a real-time customer support center, preferably in a B2B environment
• Familiarity with technology applications, including software and network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, or Jira
• Comfortable managing technical projects with attention to deadlines