Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician to join their remote support team.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat regarding software and hardware issues
• Triage and troubleshoot problems, documenting the nature of the issues
• Provide professional customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

• 1+ years of customer service experience
• Experience in a real-time customer support center, preferably in business-to-business services
• Confidence in learning and interacting with various technology applications and network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, or Jira
• Passion for problem-solving and delivering high levels of customer care