Customer Support Technician

Job Summary

Joining a dynamic support team, the full-time Associate Customer Support Technician will assist customers with inquiries related to software and hardware issues, providing efficient service remotely from the United States.

Key responsibilities

• Answer real-time customer inquiries via phone, email, and chat regarding software applications
• Triage and troubleshoot customer problems, documenting the nature of issues encountered
• Provide professional and courteous customer service while escalating unresolved issues as necessary

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Familiarity with case management systems such as Salesforce, Freshdesk, or Jira
• Confidence in interacting with various technology applications and software
• Experience in a real-time customer support center, preferably in a B2B environment