Customer Support Technician

Job Summary

Joining a dynamic support team, the full-time remote Associate Customer Support Technician will assist customers with inquiries related to software and hardware products, providing efficient service through phone, chat, and email.

Key responsibilities

• Answer real-time customer inquiries regarding software applications via phone, email, or chat
• Triage and troubleshoot customer problems to document and understand their nature
• Communicate and escalate unresolved issues to the appropriate support level

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Experience in a real-time customer support center, preferably in B2B services
• Confidence in interacting with various technology applications and software
• Familiarity with case management systems such as Salesforce or Jira